Because most of the brands we sell only authorize us as a dealer to sell within British Columbia, we honour that commitment and keep our customer base within BC for most makes and models. If you would like to discuss shipping outside of BC for an item you cannot find locally, please contact us.
I’m placing an order, but I would like to pay with multiple credit cards. Do I need to call in my order?
You do not need to call in your order. If you would like to pay for an order with multiple credit cards, you can purchase a gift card for the amount you would like to put on each credit card. You can then enter the gift card code(s) into your shopping card when submitting your order online.
If I purchase something from you and need service on it in the future, who do I call?
You call us! Tower Fitness Equipment is also a complete fitness equipment service provider. We are authorized to provide warranty and non-warranty repairs on all brands that we sell, as well as many others.
Why do I need to lubricate the walking belt on my treadmill from time to time?
If you have a treadmill and you would like to take the best care of it, you should always remember to lubricate the walking belt. A treadmill walking belt without proper lubrication underneath it will add unnecessary stress to the electronics and motor. This will cause the control board and/or the motor to fail prematurely. Some walking belts use a wax product, some use a silicone oil. Refer to your owner’s manual for direction on which product your particular treadmill is designed for and apply it at the determined intervals.
Why did Tower Fitness Equipment choose to become Better Business Bureau accredited?
What attracted us most to the BBB is that the values and standards that we have built our business on over the years, are very much in line with what the Better Business Bureau promotes. It is a way of letting our customers, who purchase equipment and services from us, know that we hold ourselves to the standards of the Bureau. Thus gives them peace of mind in their decision to do business with Tower Fitness Equipment.
What is the greatest value of BBB accreditation?
There are many people that value the BBBs accreditation and it means something to them. By being accredited, customers will know that we are committed to doing the best job, and we operate with honesty and integrity.
