FAQs

Do you ship outside of British Columbia?

• Because most of the brands we sell only authorize us as a dealer to sell within British Columbia, we honour that commitment and keep our customer base within BC for most makes and models. If you would like to discuss shipping outside of BC for an item you cannot find locally, please contact us.

If I purchase something from you and need service on it in the future, who do I call?

• You call us!  Tower Fitness is also a complete fitness equipment service provider.  We are authorized to provide warranty and non-warranty repairs on all brands that we sell, as well as many  others.

Why do I need to lubricate the walking belt on my treadmill from time to time?

• If you have a treadmill and you would like to take the best care of it, you should always remember to lubricate the walking belt. A treadmill walking belt without proper lubrication underneath it will add unnecessary stress to the electronics and motor. This will cause the control board and/or the motor to fail prematurely. Some walking belts use a wax product, some use a silicone oil. Refer to your owner’s manual for direction on which product your particular treadmill is designed for and apply it at the determined intervals.