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Return Policy

ORDER CANCELLATIONS

As long as your order has not yet shipped, you may email salesadmin@towerfitnessequipment.ca to cancel your order.

Please include the following in your subject line “CANCEL ORDER xxx” with “xxx” being your order number.  You will receive an acknowledgement email in response to confirm receipt of your email and then a refund back based on the original method of payment within 7 business days of receipt of your email.

Once an order has been shipped, our below current return and refund policy applies.

RETURNS

Due to COVID-19, to be eligible for a return your item must be unused in the original packaging and in the same new condition you received it.  You have 15 calendar days to return an item from the date you received it.

Upon receipt of your item and its inspection, to ensure unused and in original packaging, you will receive a refund back (less original shipping costs) based on the original method of payment within 7 business days after we receive your return. We will confirm receipt of your return by email.

For items that were special ordered in for you specifically, a 20% restocking fee may apply.

Shipping costs associated to the return are the customer’s responsibility.  In the event that Tower Fitness Equipment has shipped an incorrect item, we will be responsible to cover shipping and handling costs to return the item.

Click for the BBB Business Review of this TBD in Delta BC

604-952-0499
fax 604-677-5606
TOLL FREE 1-877-626-0499
sales@towerfitnessequipment.ca

#106/107, 7562 Progress Way
Delta, BC V4G 1E9
Google map link

Hours (to visit our showroom & store area):
Monday to Thursday 10:00 am to 6:00 pm PST
Friday 10:00 am to 5:00 pm PST
Saturday 11:00 am to 4:00 pm PST
Sunday 12:00 pm to 4:00 pm PST


Showroom appointments available outside of these hours.

PRODUCTS

RESIDENTIAL:
Treadmills
Ellipticals
Bikes
Indoor Rower
Strength Equipment
Whole Body Vibration
Rehabilitation

COMMERCIAL:
Treadmills
Ellipticals
Climber
Bikes
Indoor Rower
Flexibility
Strength Equipment
Group Training
Whole Body Vibration
Rehabilitation
Cleaning & Protective Equipment

FITNESS ACCESSORIES
STORAGE SOLUTIONS

SERVICES

Maintenance
Repairs
Parts
Installation, Moving & Storage
Gym Layout & Design
Gym Flooring Installation
Refurbishment & Upholstery
Consulting
Custom Strength & Storage Solutions
Request Form

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