Shipping

Please review our shipping policies.

Online shopping:

• Tower Fitness Equipment is an authorized dealer in British Columbia for most brands we carry.  Therefore we only ship within British Columbia.
• Cardio and strength equipment purchased online usually ships within 3 to 14 business days. (In-store-purchase discounts are available if shipping is not required).
• Small fitness accessories purchased online usually ship within 1 to 5 business days.
• For orders totalling $200.00 or more before taxes, shipping is free.
• For in-store pick-ups, we will contact you via email and/or telephone to advise when your order is ready to pick up.
• For larger cardio and strength equipment, please expect curbside delivery with an LTL Freight Carrier.  The carrier will call and arrange for delivery and the customer must make arrangements for receiving of the equipment.
• If an item arrives and the packaging is visibly damaged, please refuse the item, take a photo if possible and make a note with the carrier, and then contact us.
• Shipping does not include installation or setup. Contact us to obtain a quote on assembly/installation services.
• Environmental handling fees are included in the price of qualifying electronic products
• Note: Orders are not shipped or delivered on weekends or holidays.

“Request a Quote” Items:

• Lead time for commercial products and others that require a quotation, will be provided at the time of the quotation.  We do stock some commercial products; otherwise a typical lead time is 2 to 4 weeks from the date of order.